Last Updated: December 2025
These Terms of Service ("Terms") establish the guidelines for all cleaning services delivered by Clean Bees Housekeeping ("Clean Bees," "we," "us," or "our"), along with your utilization of our website and communication platforms. When you schedule, receive, or pay for services from Clean Bees, you consent to be governed by these Terms. Should you disagree with these Terms, you are not permitted to utilize our services.
Clean Bees Housekeeping provides residential cleaning services that include:
The parameters of each service are established by the description given during the virtual or in-person consultation and verified at the time of scheduling. Services may encompass general surface cleaning, dusting, vacuuming, mopping, bathroom and kitchen cleaning, interior appliance cleaning when requested, and supplementary tasks arranged in advance.
Clean Bees does not provide restoration work, construction cleanup, hazardous material removal, mold remediation, or other services falling outside standard residential housekeeping. All services are executed following industry standards, limited by client provided equipment and supplies. Clean Bees maintains the right to modify the service parameters if property circumstances vary considerably from the description supplied at booking.
Clean Bees Housekeeping holds the right to decline service at its exclusive discretion. Reasons may encompass:
The assessment of whether an environment is safe or within scope is determined solely by Clean Bees.
Clients bear responsibility for supplying all cleaning supplies and equipment necessary for the service. This encompasses:
Clients must also guarantee that the home maintains functioning electricity, running water, climate control, and sufficient lighting. Pets must be contained as required for staff safety and to avoid disruption. Clients must furnish accurate access instructions and confirm that the property is accessible at the scheduled service time. Clean Bees holds no responsibility for delays or incomplete service stemming from inadequate supplies, inaccessible areas, pets interfering with service, or unsafe circumstances.
Cleaning appointments are scheduled following a complimentary consultation and mutual agreement on the scope of service. All scheduling requests, changes, or adjustments must be made through direct communication with our office via phone, email or the Client Request Form. Clients are accountable for guaranteeing entry to the property at the scheduled time. Should our team arrive and cannot gain access due to client error, absence, or incorrect instructions, this will be classified as a lock out event and may result in a fee equivalent to 50% of the scheduled service rate.
Service rates are calculated based on the service type, scope, and frequency. Clean Bees may utilize hourly rates, flat rates, or custom pricing depending on the situation. Payment becomes due at the time of service unless otherwise arranged in writing. Accepted payment methods encompass ACH or credit card via autopay set up in our online billing portal. Clean Bees maintains the right to charge the payment method on file for outstanding balances. Supplementary charges may apply if the condition of the home demands more time or work than initially anticipated.
Recurring services are priced with the assumption of consistent service intervals and regular home maintenance. Should a recurring service be skipped, postponed, or delayed, additional time and cost may be added to the subsequent cleaning to restore the home to its expected level. Clean Bees may update recurring service rates with reasonable notice to reflect changes in:
Clients discontinuing recurring service must furnish at least two weeks' notice or one service interval's notice.
Rescheduling may take place at any time without a fee, though Clean Bees requests at least 48 hour’s notice to maintain scheduling efficiency. Cancellations made less than 48 hours before a scheduled appointment will incur a fee equal to 50% of the scheduled service price. Should a client skip a scheduled recurring service, additional time and cost may be applied to the following cleaning. Failure to supply adequate notice when discontinuing recurring service may result in cancellation related charges.
Should a client feel dissatisfied with any aspect of service, Clean Bees must be notified within 48 hours of service completion. Clean Bees may elect to return and address the concern or provide another reasonable remedy. Refunds are not guaranteed and are issued only at the discretion of Clean Bees. Failure to report issues within the designated timeframe may restrict available remedies.
Clean Bees carries insurance and follows industry standard procedures. Clients must report any damage within 72 hours of service completion. Clean Bees maintains the right to inspect and evaluate the reported damage before determining responsibility.
Clean Bees is not liable for damage to:
Clean Bees does not move heavy furniture, appliances, or items that could cause injury or damage.
Clean Bees maintains the right to refuse, postpone, or discontinue service if conditions are hazardous, unsanitary, or beyond the arranged scope. Cleaners may also refuse service if the home presents risks including:
Clean Bees may terminate service relationships with clients who repeatedly violate policies or create unsafe or unreasonable expectations.
The Clean Bees website may offer forms for inquiries, scheduling, and communication. Clients must supply accurate information when utilizing these forms. Clean Bees is not accountable for website downtime, technical errors, or delays caused by user input issues. Submission of a form on the website does not represent a confirmed service appointment until Clean Bees supplies written or verbal confirmation.
Personal information gathered through the website or during scheduling is managed according to the Clean Bees Privacy Policy. By utilizing our services, clients consent to the data practices outlined in that policy.
These Terms are governed by the laws of the State of Colorado. Any disputes arising under these Terms shall be resolved in the courts located in Colorado, unless otherwise mandated by law.
Clean Bees may update these Terms at any time. The revised version will be displayed with an updated "Last Updated" date. Continued utilization of services represents acceptance of any revised Terms.
Questions regarding these Terms may be directed to:
Clean Bees Housekeeping
hello@cleanbees.com
970-566-2415
217 Racquette Dr STE 9, Fort Collins, CO 80524
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