Schedule service in less than 5-minutes!

SECTION ONE: SCHEDULING

Enter your preferences for your One-Time or Initial Visit first. If you are booking recurring cleanings, those preferences will be entered next.

Initial or One-Time Visit Option?*

When do you want to schedule your One-Time or Initial Visit?*

Arrival time preference for One-Time or Initial Visit?*

It's worth noting that these cleanings often require a large team in the space for a longer time stamp. If you have specific timing constraints, please note them below so we can take them into consideration. You will get an appointment reminder at 7am the day prior to your service with an estimated appointment time.

Is there anything else we should know when scheduling your One-Time or Initial Visit?

Your interview helps us build the foundation for your work order — but what’s one detail that would make your cleaning experience feel truly exceptional? Think of the one thing you wish every cleaning team who ever walked into your home just knew whether you hired us for just once or for ongoing service.

You can say things like: • “I really notice the clean and tidy — a well-staged home makes my heart sing.” • “My kids are always on the floor, so they need to be clean enough to eat off of.” • “Please don’t rearrange my kitchen — I know exactly where everything belongs.”

Are you also booking repeat service?*

Yes

No

Repeat Service Option?*

Refer to your emailed estimate.

What are your scheduling preferences for finding your recurring spot in our schedule? We will refer to these often to make one time and permanent changes as needed. Please provide two equally workable options for us to consider.

Option A:

Day*

Arrival Time*

Option B:

Day*

Arrival Time*

Are there are any other details you'd like us to consider when permanently scheduling your cleaning.

You can say things like: my day is the most important, my time is the most important, I work from home, nap time, I am rarely home on cleaning day, we leave around _____ and typically return by ____, my favorite cleaner, in the summer I don't have A/C, etc.

SECTION TWO: HOUSEHOLD MEMBERS

Primary Household Members (that should be listed on the account)?*

i.e. Sarah & Paul Smith

Primary point of contact (for scheduling, post-cleaning surveys, and billing)*

i.e. Sarah

Please confirm the phone number and email address for the POC on the account, and any additional contact information that would be useful to have just in case:

Other household members (i.e. children, parents, roommates, etc.)

i.e. our 16 yr old son, Tristan

Do you have any dogs?*

Yes

No

DOG POLICY

Our highest priority is your dog's comfort & our cleaners' safety.
If your dog is friendly and comfortable with visitors, they’re welcome to roam freely while we clean. We will assume we can let them out in the back yard if they ask but we ensure they are safe inside before we leave.
If your dog is anxious, aggressive, or you are unsure of their behavior around strangers with cleaning tools, we recommend securing them in a room that is not being cleaned or arranging doggie daycare during service.

Please make the most appropriate selection regarding your dog:*

My dog is friendly and will be home on cleaning day.

My dog tends to have anxious behavior and I will make arrangements for cleaning day. If for some reason the cleaners arrive and the dog is in the house, please do not enter.

I am uncertain of my dog's comfort level with strangers in the home. I'd like to have a call so we can determine if I need to make other arrangements.

Tell us briefly about your dog(s) including their name & any specific instructions for them on cleaning day.*

i.e. Sophie loves people! She is often at doggie daycare but if home, she will greet you with lots of energy and then settle.

Do you have any cats?*

Yes

No

CAT POLICY

Your cat's comfort & safety is our top priority! We will assume they are to remain indoors at all times.
We will always ensure your cats have access to their food, water & litter box.

Tell us briefly about your cat(s) including their name & any specific instructions for them on cleaning day.*

I.e. Pirate, orange tabby, she's a friendly indoor outdoor kitty

SECTION THREE: ADDITIONAL WORK ORDER DETAILS

Does your neighborhood have any parking restrictions?*

• In most residential neighborhoods, our teams will park on the street. The only exceptions are: • Areas with strict or limited parking, such as two-hour zones. In these situations, we require one designated driveway parking spot so the team can complete the cleaning without interruption or risk of ticketing. • Heavy snow days, when street parking may be unsafe or impractical. In these cases, cleaners will use a shoveled portion of the driveway if available.

Entry & exit method*

If applicable, please provide the location of the keypad, code for entry, & instructions for use.

I.e. push any button to wake it up, enter 1234, then hit round symbol to unlock

Are there any additional entry/exiting notes we need to know?

I.e. the front door doesn’t latch unless you pull it tight!

Please provide the location of the following supplies so our team can access them on cleaning day:

Vacuum*

Kitchen trash bags*

Bathroom trash bags*

Trash bins*

Repeat Service Only: Client Folder Location (will be left at your Initial Cleaning)

At your Initial Visit, the team lead will leave your Client Folder with your note. We ask that this be handy on cleaning day because cleaners access the Room Rotation Log to select the next rooms for rotation. We included the most common selections, but if your answer is 'other' please fill in the blank.

SECTION FOUR: ACKNOWLEDGEMENT

By submitting this form, you acknowledge and agree to the policies outlined in our Client Guide, including (but not limited to):

• Contact & communication expectations

• Cleaning day preparation guidelines

• Products & supplies used in your home

• Our 72-hour Quality Guarantee

• Peace-of-mind policies, including damage coverage

• Scheduling policies and fees for skipped services

• Cleaning scope, task rotation, and work order management

• Billing procedures, gratuity processing, and autopay requirements

Our goal is always Superior Service & Spotless Living — and clear expectations on both sides help us deliver exactly that.

I have read and agree to all of the policies outlined in the Client Guide.

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